folder and synchronized with the Outlook Deleted Items folder. Step 2 On the Edit User Basics page, on the Edit menu, select Unified Messaging Accounts. Step 6 Select OK to close the window, and then select OK again to close the Options dialog. This SMTP address is displayed on the Edit User Basics page for the user. a .wav file. 3. 6. By default, the synchronization of voicemails in the Exchange/ Office 365 Sent Items folder with the Unity Connection Sent Office 365/Gmail server: The Gmail client treats voicemails as emails with .wav file attachments. From address for notifications that are sent to SMTP notification devices. When a user has signed in by phone, presses seven on the main menu, and is told that messages are not available, use the following task list to determine the cause and to resolve the problem. Unified Messaging feature provides a single storage for different types of messages, such as voicemails and emails that are The attachment Transcription_pending.txt indicates the progress of transcription. If non-published meetings are not listed in the list of meetings, the service account that Unity Connection uses to access calendar information is not correctly configured. Users and select See the Determining the Exchange Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705. users to do the following tasks over phone: Hear a list of upcoming meetings (Outlook meetings only). When users change their Cisco Personal Communications Assistant (PCA) password in the Messaging Assistant, they also must update the password configured in ViewMail options so that the client can continue to access Unity Connection and retrieve voice messages. The text of the transcription is the part of transcript file Transcription.txt and is also displayed in the transcription If the PCA password has been changed but ViewMail has not been updated, users typically see a message indicating that the invalid credentials were entered for the account when they try to use ViewMail features. So, if you have notification for (Exchange 2003 only) Follow the given steps for Exchange 2003 only: a. Disable only the single inbox feature for a unified messaging service, which disables only the single inbox feature for all Configure Voicemail to Email (via SMTP Relay or Office 365) BE4000 provides you the "Voicemail to Email" functionality, wherein the voicemail that is received by your extension is sent as an email attachment to your registered email address. 1. b. receipt only when sending a voicemail from ViewMail for Outlook. c. Confirm that the Exchange server is set up to support basic authentication for IMAP4. To continue this discussion, please ask a new question. (Exchange 2003 only) In Cisco Unified Operating System Administration, on the Services > Ping Configuration page, confirm that Unity Connection can ping the IP address or hostname of the Exchange server. 9. Type the IP address of your email server (In my case, I pointed this to my Hub Transport server in Exchange 2010). When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Office 365, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring only for the Unity Connection users whose unified messaging accounts are associated with the same unified messaging service, do the following tasks. Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Overview of Cisco Unity Connection 10.x Troubleshooting, Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Utilities Used in Cisco Unity Connection 10.x, Troubleshooting Reports in Cisco Unity Connection 10.x, Troubleshooting Fax in Cisco Unity Connection 10.x, Troubleshooting Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting Microsoft Office 365 for Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting the Phone System Integration in Cisco Unity Connection 10.x, Troubleshooting Message Waiting Indicators (MWIs) in Cisco Unity Connection 10.x, Troubleshooting Audio Quality in Cisco Unity Connection 10.x, Troubleshooting Licensing in Cisco Unity Connection 10.x, Troubleshooting a Cisco Unity Connection 10.x Cluster Configuration, Troubleshooting Tenant Partitioning in Cisco Unity Connection 10.x, Troubleshooting User and Administrator Access in Cisco Unity Connection 10.x, Troubleshooting Call Transfers and Call Forwarding in Cisco Unity Connection 10.x, Troubleshooting Messages in Cisco Unity Connection 10.x, Troubleshooting IMAP Clients and ViewMail for Outlook in Cisco Unity Connection 10.x, Troubleshooting Transcription (SpeechView) in Cisco Unity Connection 10.x, Troubleshooting Searching and Addressing in Cisco Unity Connection 10.x, Troubleshooting Networking in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection SRSV in Unity Connection 10.x, Troubleshooting Video Greetings in Cisco Unity Connection 10.x, Troubleshooting Notification Devices in Cisco Unity Connection 10.x, Troubleshooting Non-Delivery Receipts in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection 10.x Conversation, Troubleshooting Voice Recognition in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Troubleshooting SAML SSO in Cisco Unity Connection Release 10.x, Troubleshooting Personal Communication Assistant in Cisco Unity Connection 10.x, Troubleshooting the Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Connection Mini Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Media Master in Cisco Unity Connection 10.x, Troubleshooting Phone View in Cisco Unity Connection 10.x, Troubleshooting SNMP in Cisco Unity Connection 10.x, Troubleshooting Comet Notifications over SSL in Cisco Unity Connection 10.x, Troubleshooting Multi-Server Certificate in Cisco Unity Connection 10.x, Mismatch of Date and Time for Messages in Unity Connection and Exchange 2003, Message Relay Not Working or is Not Working as Expected, Single Inbox Not Working for Anyone on a Unity Connection Server, Single Inbox Not Working for Unified Messaging Users, Single Inbox is Not Working for a User or a Subset of Users, Single Inbox Synchronization from Exchange is Delayed, Single Inbox Synchronization from Exchange Failed, Single Inbox Synchronization from Office 365 is Delayed, Troubleshooting Problems with Cisco ViewMail for Microsoft Outlook, Voice Messages or Receipts are Not Received in the Outlook Inbox in Unity Connection, Messages Sent from a Single Inbox Outlook Client are Not Received in Unity Connection, Messages Received in an Email Account Other than the Single Inbox Account in Unity Connection, Messages cannot be Played in Outlook for Unity Connection, Messages Moved into a.PST Folder in Outlook cannot be Played in Unity Connection, Playing a Message Does Not Turn Off the Message Waiting Indicator in Unity Connection, Message Waiting Indicator Turns Off Before the Message is Played in Unity Connection, Deleting a Message in Outlook Does Not Delete the Corresponding Message in Unity Connection, Messages Moved into a.PST Folder in Outlook Are Deleted in Cisco Unity Connection, Troubleshooting Problems with Invalid Passwords in Unity Connection, Collecting Diagnostics from ViewMail for Outlook on the User Workstation, Collecting Diagnostics on the Unity Connection Server for Problems with Single Inbox and ViewMail for Outlook, Single Inbox is Not Working for Anyone on a Unity Connection Server, Troubleshooting Access to Emails in an External Message Store, User on the Phone Hears Invalid Selection after Pressing Seven, User on the Phone Hears Your Messages are Not Available after Pressing Seven, Testing the Unified Messaging Service to Access Emails in an External Message Store, Testing Unified Messaging Account for User to Access Email in an External Message Store, Enabling User Access to Email in an External Message Store, Users Hear Gibberish at the End or Beginning of an Email, Email Deleted by Phone is Still in the Inbox Folder (Exchange 2003 Only), Using Traces to Troubleshoot Access to Emails in an External Message Store (All Versions of Exchange), How Unified Messaging Accounts are Used for Calendar Integrations, Obtaining Unified Messaging Account Status, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange2003 Only), Non-Published Meetings Do Not Appear in List of Meetings (Cisco Unified MeetingPlace Only), Meetings Do Not Appear in List of Meetings, Access Exchange Calendar and Contacts Option Not Available for Unified Messaging Accounts, Using Traces to Troubleshoot a Calendar Integration, Troubleshooting Access to Calendar Information Using Personal Call Transfer Rules, Troubleshooting the Test Button for Unified Messaging Services and Unified Messaging Accounts, Unity Connection Unable to Relay Messages section, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec010.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1169917, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1353965, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072, http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html, http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsagappb.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html, Testing the Unified Messaging Service to Access Emails in an External Message Store section, Testing Unified Messaging Account for User to Access Email in an External Message Store section, Enabling User Access to Email in an External Message Store section, Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange 2003 Only), http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. The Outlook Inbox folder contains both voicemails and the other I've checked that the smart host settings are correct in Unity, and that the user's Message Actions are set to "Accept and Relay", and that the email address is correct. Connection mailbox for the recipient. the voicemail in the Exchange/ Office 365 Sent Items folder is marked as read. You can enable the Unity Connection VMO macro trace to troubleshoot client problems from the server side. For information on configuring the Single Inbox in Unity Connection, For information on configuring a calendar integration between Cisco Unity Connection and Exchange, see the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. If you do not install ViewMail for Outlook or use another email client to access Unity Connection voicemails in Exchange/ If synchronization from Exchange to Unity Connection starts working for the affected user, in Unity Connection Administration, display the unified messaging service associated with the affected user (Unified Messaging > Unified Messaging Services), and select Reset. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. 2023 Cisco and/or its affiliates. To play secure voicemails in the Exchange/ Office 365 mailbox, users must use Microsoft Outlook and Cisco ViewMail for Microsoft Outlook. Step 2 From the Associated Email Account list, select the Microsoft Exchange/Single Inbox account for the user, and select Edit. Message routing is handled by Gmail server, not by Unity Connection, so the message is never sent to the Unity 3. Do the following procedure to configure the service that Unity Connection uses. I've confirmed with other users and a test account that the feature in general is working. status of mail server messages is changed to the current status of the corresponding Unity Connection messages when single Unity Connection, the message is not resynchronized into Unity Connection and When a message is soft-deleted through MAPI, it is moved to the Deleted Items folder. If Unity Connection is integrated with an LDAP directory: Navigate to Cisco Unity Connection Administration and verify the following: Due to Step 2 Check the Turn on Diagnostic Traces check box. In the Confirm that certification authority certificates have been uploaded to the Unity Connection server. Step 1 In Cisco Unity Connection Administration, expand Users and select Users. You can use traces to troubleshoot a calendar integration. applications when integrated with the following mail servers: For importing Exchange contacts, see the Managing Your Contacts chapter of the User Guide for the CiscoUnity Connection Messaging Assistant Web Tool, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. In addition, if you have a text-compatible mobile phone, you can If the message did not synchronize, switch the Username and Password fields back to the values for the unified messaging services account, then skip to Task 7. a .wav file. servers and messages that are sent from the Unity Connection phone interface or Messaging Inbox and relayed to an external If the sender of a voicemail is configured for single inbox, the applicable receipt is sent to the Unity Connection open the Edit User Template Basics page. It may be possible to forward private voicemails. Exchange/ Office 365 server. into Unity Connection. a. and supported mail servers for the affected users. When the sender accesses Unity Connection using the TUI, the NDR Unity Connection supports calendar applications when integrated with the following mail servers: For listing, joining, and scheduling meetings, see the CiscoUnity Connection Phone Menus and Voice Commands chapter of the User Guide for the CiscoUnity Connection Phone Interface, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html. Step 3 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. On the Messaging Configuration page, enter a value greater than Users cannot listen to secure voicemails. 5. In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. The Unity system will prompt you to: Record your name email message. Likewise, when LDAP authentication is configured and the PCA password is changed in LDAP, the password configured in ViewMail options must be updated. If users change the status of messages in mail server (for example, from unread to read) while single inbox is disabled, the g. For more information, see the Uploading CA Public Certificates for Exchange and Active Directory Servers to the Cisco Unity Connection Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messagingchapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072. The Hold till transcription received option enables the synchronization of voicemail between Unity Connection and Google Workspace only when Unity Connection Step 6 Sign out of Cisco Unified MeetingPlace. with SpeechView transcription service: Navigate to CiscoPersonal Communications Assistant and select Messaging Assistant. On the Edit User Basics page or the Edit User Template Basics I know how to map a network drive either through script or gpo. And nothing looks different from the user's perspective. Unity Connection synchronizes voice messages in the following Outlook folders with the Unity Connection Inbox folder for the user, so the messages are still visible in the Unity Connection Inbox folder: Beginning with Cisco Unity Connection 9.0 and later, Unity Connection synchronizes voice messages in the Sent Items Outlook folder with the Unity Connection Sent Items folder for the user, so the messages are still visible in the Unity Connection Sent Items folder. indicate the call information. When you view a secure message in Outlook, the text in the message briefly explains secure messages but does not include a.wav attachment. Navigate to Cisco Unity Connection Administration, expand System Settings and select Licenses. When you select Test on the Edit Unified Messaging Account page to troubleshoot a calendar integration and all checks succeed but the calendar integration still does not work, use the following task list to determine the cause and to resolve the problem. d. If the user is able to access calendar information, confirm that the public root certificate of the Certificate Authority (CA) that issued the Exchange server certificate is installed on Unity Connection as a trusted certificate, that it is self-signed, and that it has not expired. and the SpeechView transcription services on Unity Connection. When single inbox is not working for any of the users on a Unity Connection server (for example, Unity Connection voice messages are not synchronized into Exchange or Microsoft Office 365, and messages sent from ViewMail for Outlook are not delivered), do the following tasks. Make sure that the SMTP domain of Unity Connection is different from the Corporate Email domain to avoid issues in message In Cisco Unity Connection Serviceability, go to Tools > Service Management, and confirm that the service status for the Unity Connection Jetty service is Started. a. Following are the considerations for effective use of While this process works, each image takes 45-60 sec. If ViewMail 5. outgoing calls using voice commands. We are trying to configure users that are moved to the 365 side in Cisco Unity to receive voicemails to emails. benjamin bolger height,