Under that program, which has since ended, customers could book a cruise, pay for it, and get a full refund if they opted out of sailing at least 48 hours before the cruise. They have an asset sometimes valued at thousands of dollars and cant use it. It's strictly going to go back as an onboard credit for the existing cruise that they're using their FCC.". Now we have 2 other cruises booked before the Alaska cruise in August. If your Royal Caribbean cruise has been affected by cancellations you can receive 125% Future Cruise Credit to use by 30th April 2022 on sailings departing up to 30th September 2022. Explore two colorful nations on one exotic island on one vacation. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. I had applied some to a canceled cruise, and my understanding is that they would be reactivated as I opted for a cash refund of the additional payments made on the new cruise (quite nominal.did not want to mess with limitations over a small difference). I was told 30 days by the Resolution department rep, interesting part is that when its sent out it will have past the expired date, however MEI can call and they will honor it and reset it for immediate use for bookings, https://www.royalcaribbean.com/reservation/future-cruise-credit. , Yahoo , , , , . Anyone who has a future credit and cant or wont cruise is in a tough spot. 2) If you use a portion of the balance of a Future Cruise Credit, you can't find the balance from it since the balance will be reissued as a new Future Cruise Credit certificate, and not immediately, but within 2 to 4 weeks. It's BEYOND frustrating. 1, Royal Caribbean International will start paying travel agent commissions on future cruise credits. If the cruise line later cancels your cruise youll be able to move it but not get a cash refund. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. Read Also: Last Minute Cruise Deals From Miami. As a result, we are suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight tonight, March 14th. See below to learn how: Here's how to redeem online for new bookings: Find the sailing that you are interested in. 2023 TheStreet, Inc. All rights reserved. Is there definite confirmation of whether this is book by or sail by date? Your'e welcome. To recap the compensation offered to you and your clients: A 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. That frustrated many of RCLs customers. SECOND EDITION NETTA GORMAN. Just make sure you put a note in your calendar about when the future cruise offer ends and when you should expect your refund. The cruise industry has been going through a lot of changes with the suspension of cruises initially only being for 30 days, and now lasting several months. Split down the middle centuries ago by two European powers, this 37-mile isle offers cosmopolitan culture, international shopping, and world-class cuisine with a laid-back Caribbean atmosphere. SUITE SIZE 33.5 M2 BALCONY SIZE 25 M2 LAYOUT 1 Marble Bathroom Private Balcony Sitting Area Maximum of 3 Guests AMENITIES FREE Valet Laundry Service FREE 1-Night Pre-Cruise Hotel Package Including: - FREE Transfer Between Hotel and Ship - FREE Breakfast - FREE Porterage FREE Unlimited WiFi includes up to four logins, four devices, per suite . If you have worked with a travel advisor on booking your cruise, reach out if you have questions, or reach out to the cruise line directly. This amount will be based on of your total cruise fare paid. Neither option was ideal for Royal Caribbeans customers. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Due to circumstances, I had to cancel again. Pasted as rich text. Why you ask? Funds held in penalty refers to the fare price paid for a cruise, which becomes a penalty if a cruise is canceled too close to the sailing date. Strong database management skills, ability to create reports . Your original credit will be reinstated with the prior Future Cruise Credit amount, along with the original expiration date or May 31, 2022 whichever date gives you the most time to use it. You can redeem any FCC by calling us! New Bookings You can use your Future Cruise Credit to book a cruise on the website. Some cruise lines will let you use the credit to pay off an exciting booking but many will not. I think I saw this asked on another thread but can't find it either. This change follows a similar change to FCCs made in February, when Royal Caribbean removed the book by/redeem by dates on Future Cruise Credits, though at that time the FCCs still expired if they were not booked before their original expiration dates. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. We have had them issue us new FCC while we were on the line with them. A FCC may be used towards the deposit and/or base cruise fare of any future cruise. Applying your credit is easy! Receive full access to our market insights, commentary, newsletters, breaking news alerts, and more. Your port fees and taxes are refunded to your credit card. Still need help? The policy with cancellations regarding refunds and future cruise credit with Royal Caribbean depends on when your sailing was cancelled. If that's the case,. With your support, we can create more exciting content and share with everyone! The bonus amount above fare credits, however, will still expire on the original expiration date. Many cruisers still have future cruise credits from the global cruise industry shutdown of 2020 and 2021 that remain unused. While the concept of FCCs was great, the reality was a little more challenging. Weve added technical capabilities to hopefully speed up more of the processes. Started August 27, 2021, By Minimum of three years of experience in accounting. There are many ways that you can get Royal Caribbean onboard credit. Royal Caribbean Makes a Big Future Cruise Credit Change Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit. If you have an account, sign in now to post with your account. It's easy to see why Royal Caribbean would want to do that. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Our goal is to resume operation on April 11th, 2020. 1, 2018 and beyond, should your clients redeem a Future Cruise Certificate, you will receive the full value of that bookings commission. We will know soon. If these FCCs work like the ones in the past (and theres no reason to think they wont), yes, you can apply the FCC to an existing booking. Now, rather than sort out confusing and conflicting dates, the cruise line has declared that fare value FCC credits will never expire, giving guests much greater flexibility for their future travel plans. Maybe it all by design. Combine your Future Cruise Credit with the latest promotion to maximise its value. Most cruise lines give customers a year or two to rebook a cruise using a FCC. Heres how I get the lowest price when I book a cruise. . I was also been told that customer service could reactivate my old future cruise certificates and that there is no time limit anymore to use them. All CFAR credits are valid for a period of two years from the original date of travel. Mesmerising beach & city stays in over 200,000 hotel & resort properties worldwide. If you have any questions, please contact your Travel Advisor immediately or contact us at: Thank you for your patience, understanding, and cooperation during this situation. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. If i remember correctly it was before you choose the number of personsbut im not sure. Now with the change in policy, when cruisers use their future cruise credits to book sailings, any remaining credit will be transferred into onboard credit. If you booked your cruise as a package with hotel and flight included it can be more complicated but the cruise line should know how much the cruise fare portion was. Call us at 800-278-4737 if you need help finding the perfect cruise. Best for ease of booking: Capital One Venture Rewards Credit Card. Any remaining balance of your Future Cruise Credit (FCC) will be reissued to you as a new FCC after you complete your cruise. Please dont book with any old company just because they have a cheap deal. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. It cant be used for medical expenses, taxes and port fees. Future Cruise Credit Certificates - Balance Verification, deposit only before final payment date or after final payment date anddeposit + additional payment all refunded, you cancelled cruise or royal cancelled cruise. Recommended Reading: Captain Andys Dinner Cruise Kauai, How to use your Future Cruise Credit from Royal Caribbean | FCC Details. Is there a yearly fee? Twitter messaging is sometimes helpful. This does give the lead guest more flexibility but gives the other guests fewer options as in theory, the lead guest could take somebody else on their next cruise! If not, just leave blank, Royal Caribbean will give leftover cruise credits as onboard credits instead, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean allows cancellations up to 48 hours before sailing due to Coronavirus outbreak, Here is where you can smoke on a Royal Caribbean cruise, Royal Caribbean introduces new payment program for anyone that books with a travel agent, Royal Caribbean removes future cruise credit expiration dates, Royal Caribbean Lift and Shift information & frequently asked questions, Royal Caribbean has significantly reduced refund delays to under a month. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled sailing. This may or may not work. Your link has been automatically embedded. I am assuming if it's paid in full, they would just refund the CC used? Also Check: River Boat Cruise San Antonio. Regrettably, we will need to cancel your upcoming Adventure of the Seas March 28, 2020 cruise. If not, just leave blank, Royal Caribbean removes future cruise credit expiration dates, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean extends flexible cancellation policy by an additional 2 months, Royal Caribbean makes using future cruise credits easier with rule change, Royal Caribbean will stop using plastic straws by end of 2018, Royal Caribbean extends Future Cruise Credits dates of use, Royal Caribbean extends ability to cancel cruise for a credit until August 31, 2021, Royal Caribbean has only 100 reservations waiting more than 30 days for a refund, 2022 Royal Caribbean Cruise Planning Guide. A period of two years from the original expiration date, I had to cancel.. 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